I like to read articles in legal journals about trends in law firm practice. A fashionable topic is the way in which lawyers have contact with clients. Typically this issue is cast in the light of new forms of technology. You hear about how certain clients (typically younger ones) are not interested in the old school manner of telephone conferences and in-office meetings. On the other hand, I have had clients (or the parents of clients) who require a more personal touch and want to look their attorney in the eye when discussing their case. Simply put, this is not an issue for our firm. We have made a commitment to being a client-centered law firm that will directly meet the needs of each and every client. That requires flexibility and nimbleness. This is one of the advantages of being a smaller firm. Some of my clients require extra hand holding and need to be kept up to date on a frequent basis. Done. Others prefer to put the case in my hands and only hear from me at critical junctures. Also fine. The practice of law is a profession, but it is also a service industry. The needs of our clients must be first and foremost. As these needs vary from client to client, we as attorneys must be willing and able to meet the individual needs of each client. At Zimmerman and Zimmerman we commit to providing you the type and amount of contact that you desire. The matters in which we represent you are often the most difficult and stressful events of your life. Being there for you when and how you need us is the least we can do for you.
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